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Senior Quantitative and Qualitative Researcher- Remote

April 16, 2026

DescriptionWe are seeking a senior mixed-methods researcher to join a multidisciplinary dynamic contractor team supporting a federal agency’s customer experience and human-centered design initiatives. In this role, you will lead research efforts that generate actionable, data‑driven insights to inform service design, digital product development, and policy decisions. You will work closely with stakeholders, CX strategists, designers, data analysts, engineers, and technologists to ensure that customer voices are embedded throughout the product and service lifecycle.Job Location: This position requires that the job be performed in the United States. If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.Key Responsibilities:<ul><li>Design and lead quantitative and qualitative research studies including surveys, interviews, usability tests, and ethnographic methods.</li><li>Lead survey strategy and creation, deployment, and analysis of results to uncover actionable insights and measure customer sentiment.</li><li>Ensure research practices comply with ethical standards, including informed consent and protection of personally identifiable information.</li><li>Synthesize qualitative and quantitative data into clear, compelling insights that inform design, product, and policy decisions.</li><li>Translate findings into research artifacts such as reports, personas, journey maps, service blueprints, and data visualizations.</li><li>Provide strategic direction to analysts on data visualization approaches, ensuring insights are understandable and actionable.</li><li>Present findings to stakeholders across government agencies, including senior leaders, advocating for customer-centered improvements.</li><li>Partner with CX strategists, service designers, data scientists, and technologist to validate concepts, improve usability, and enhance service delivery.</li><li>Apply Human-Centered Design and service design principles across digital and non-digital touchpoints.</li><li>Contribute to Voice of the Customer (VoC) programs by analyzing feedback channels, comment streams, and behavioral data. Contribute to a research strategy and roadmap aligned with program and agency priorities.</li><li>Collaborate with stakeholders to define CX success metrics and evaluate the impact of research‑driven recommendations on service quality and outcomes.</li><li>Support continuous improvement efforts by linking research insights to service performance and outcomes.</li><li>Thrive in a fast-paced contractor environment, adapting to evolving priorities and collaborating across multiple teams and disciplines.</li></ul>Required Qualifications:<ul><li>US Citizenship is required by the federal government for this position</li><li>Must be able to obtain Public Trust clearance.</li><li>MUST RESIDE IN THE United States (U.S.) and the work MUST BE PERFORMED in the United States (U.S.), as this work is for a federal contract and laws do apply.</li><li>7+ years of experience in UX/CX research, market research, human factors, behavioral science, or related disciplines.</li><li>Bachelor’s degree in Psychology, Sociology, Anthropology, Human Factors, HCI, Behavioral Science, UX Research, Service Design, Public Policy, or related field.</li></ul>Preferred Qualifications:<ul><li>Figma for collaborating, workshopping, prototyping and wireframing</li><li>Qualtrics for survey deployment and analytics</li><li>Usertesting.com or similar platforms for usability testing or interviews</li><li>Microsoft Office for analysis, reporting, and cross-team collaboration</li><li>Familiarity with Tableau, Power BI, or similar tools for data visualization</li><li>Demonstrated expertise in both qualitative and quantitative research methods, including advanced survey design and mixed-methods synthesis.</li><li>Proven experience conducting service design and customer experience research (e.g., journey mapping, VoC programs, pain‑point identification).</li><li>Demonstrated experience working with federal agencies.</li></ul>Working at ICFICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.<div>We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our <a href="https://www.icf.com/legal/equal-employment-opportunity" target="_blank">EEO</a> policy.We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email <a href="mailto:Candidateaccommodation@icf.com" target="_blank">Candidateaccommodation@icf.com</a> and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  </div><div></div><div>Read more about <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" target="_blank">workplace discrimination rights</a> or our benefit offerings which are included in the <a href="https://www.icf.com/legal/equal-employment-opportunity" target="_blank">Transparency in (Benefits) Coverage Act.</a> </div> <div>Candidate AI Usage Policy</div><div><div>At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  </div><div>However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at <a target="_blank" href="mailto:candidateaccommodation@icf.com">candidateaccommodation@icf.com</a>. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.  </div></div> Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is:$119,323.00 - $202,850.00Nationwide Remote Office (US99)

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...